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An Intensive Professional
Development Training Course on

Advanced Communication & Problem Solving

Master Advanced Communication, Decision Making & Creative Leadership Skills

Course Options

How would you like to proceed?

Need a tailored solution or group booking discount? Contact our course advisors.

This training course is split into the following modular components:

MODULE I Advanced Certificate in Communication Skills
MODULE II Advanced Problem Solving & Decision Making

This comprehensive course consists of two modules that can be attended as a full 10-Day event or as separate 5-day courses.

Why Choose Us

Advanced Communication & Problem Solving Training Course is designed to strengthen the essential leadership capabilities that drive effective teams, sound decision-making, and sustainable organisational success. This training course explores proven management processes, communication frameworks, and behavioural methodologies used by successful organisations to build cohesive, high-performing units while fostering strong professional relationships. Participants gain a deeper understanding of how communication, leadership style, and behaviour directly influence outcomes in today’s dynamic business environments.

Effective communication forms the foundation of trust, openness, and collaboration. This training course focuses on developing advanced communication skills that enable participants to build rapport, interpret behavioural cues, and engage meaningfully with others. By understanding personality psychology and communication dynamics, participants learn how to influence, motivate, and lead with clarity and confidence across diverse workplace situations.

Problem solving and decision making are among the most critical leadership responsibilities. This Advanced Communication & Problem Solving Training Course integrates structured problem-solving techniques, whole-brain thinking, and creative evaluation methods to help participants identify issues, generate practical solutions, and make informed decisions. By combining behavioural insight with analytical and creative thinking, this training course equips professionals to address complex challenges, drive innovation, and deliver consistent results.

Why Choose Advanced Communication & Problem Solving
Course Goals

What are the Goals?

This Advanced Communication & Problem Solving Training Course is designed to enhance participants’ communication effectiveness while strengthening their ability to analyse challenges, evaluate options, and make confident decisions in complex workplace environments.

By the end of this training course, participants will be able to:

  • Apply pragmatic and structured approaches to effective problem solving
  • Understand how personality influences creativity, judgement, and decision-making
  • Evaluate behavioural traits to improve collaboration and solution development
  • Develop strategies that promote a positive and productive work environment
  • Recognise different communication and behavioural styles and adapt accordingly
  • Build lasting rapport through advanced interpersonal communication techniques
  • Strengthen leadership impact through motivation, emotional intelligence, and clarity
  • Encourage staff development using effective communication and motivational practices

Who is this Training Course for?

This Advanced Communication & Problem Solving Training Course is suitable for professionals who wish to enhance their communication, interpersonal, problem-solving, and decision-making capabilities within leadership and management roles.

This training course will benefit:

  • Leaders seeking to influence organisational culture and encourage innovation
  • Team leaders aiming to strengthen collaboration and people management skills
  • Professionals looking to enhance leadership and decision-making effectiveness
  • Organisational decision-makers responsible for strategic and operational outcomes
  • New members of management teams developing leadership confidence
  • Individuals preparing for future leadership or expanded responsibilities
  • Professionals who wish to build trust, rapport, and credibility in the workplace
  • Those seeking to transfer newly acquired skills across teams and departments
Learning Approach

How will this Training Course be Presented?

This Advanced Communication & Problem Solving Training Course is delivered using a blend of proven adult learning techniques to maximise engagement, understanding, and knowledge retention. The training course combines expert-led discussions with practical, experience-based learning to reflect real workplace challenges.

Key delivery methods include:

  • Interactive lectures supported by structured group discussions
  • Individual and team-based exercises based on real business scenarios
  • Behavioural analysis using psychometric profiling
  • Practical application of Neuro Linguistic Programming and Emotional Intelligence
  • Guided reflection to reinforce learning and encourage behavioural change

Participants are encouraged to actively contribute, share experiences, and apply tools throughout the training course. This approach ensures learning is practical, relevant, and immediately transferable to professional roles, enhancing long-term impact and performance.

The Course Content

MODULE I

Advanced Certificate in Communication Skills

How to Build Lasting Rapport
  • The art of building lasting rapport
  • How to identify behavioural traits and react to them
  • How to modify your own behaviour to match other’s
  • Sharpen your senses to the signals others are sending you
  • Connect with colleagues and clients at a level that creates deeper trust and commitment
  • Read body language in order to understand how others are thinking and responding to you
Self-Awareness: How to Gain a Greater Understanding of Yourself
  • Key concepts of NLP and Emotional Intelligence
  • Connecting your feelings for greater self-awareness
  • Eliciting emotions
  • Noticing your unconscious messages and following your intuitions
  • Self-talk and what it means
  • Internal and external referencing
Crystal Clear Communication
  • Powerful listening and questioning techniques
  • Thinking and language patterns
  • Sub-modalities
  • Perceptual positions
  • Climates of trust
  • Well-formed outcomes
Empathy: The Ability to Understand Situations from Another’s Perspective
  • Review how to sharpen your senses to the signals others are sending you
  • Communicating first impressions - the secrets of body language
  • How we communicate
  • Filters to communication
  • Learning Styles
  • Modelling: how others do things
Motivation: How to Get the Most from Yourself and Other
  • Logical levels of change
  • The importance of values in motivation
  • Eliciting values for yourself and your organisation
  • Setting goals that motivate
  • Creating a positive future for your organisation
  • Testing your well-formed outcomes
MODULE II

Advanced Problem Solving & Decision Making

Decision Making and Problem Solving – Symbiotic Partners
  • Leadership and the dynamics of decision making
  • 21st century Leadership - “decision architects” of future performance
  • Impacting variables: values, bias and hubris in seeking ethical solutions
  • Personality Type and cognitive preferences in decision making
  • Psychometric assessment on your problem-solving preferences
  • “Collective wisdom” a structured process for grounded solutions
Applying Structured Techniques to Organisational Issues
  • How well do I solve problems? outcomes and personal cognitive strengths
  • Using the “whole brain” to make rational, informed and balanced decisions
  • Flexibility on leadership and thinking; opening the mind to new ideas
  • A structured model for problem solving; balancing logic and emotional responses
  • Unexpected events that destroy equilibrium; the unpredictable factor
  • Dynamic Tension, Decision Making, Newton’s Laws and the Management of Change
The Quest for Continuous Improvement – A Journey not a Destination
  • Encouraging creative problem solving for continuous improvement
  • Appreciative Enquiry and a focus on positive dialogues
  • Solution Focus methodology: a transformational tool for business dialogues
  • Diagnostic tools for identifying and addressing organisational issues
  • TRIZ: Applying techniques to innovate and improve process and product
  • Capturing the creative capacity of the millennial generation
Building Creative Capability in Self, Others and the Wider Organisation
  • “How creative am I”? Challenging self-imposed assumptions
  • Beware the creative introvert: the “ENIGMA” of the quiet, awkward individual
  • Where do good ideas come from? “Imagineering”: current examples from technology
  • “Curiosita”: multiple intelligences and lessons from Leonardo da Vinci
  • Fostering and facilitating organisational innovation
  • Building the creative organisation: a menu for good leadership practice
  • Creative leadership dialogues to influence, persuade and align your people
The Creative Leader in the Innovative Organisation
  • Leadership style, cognitive processes decision-making outcomes
  • Enhancing Serendipity
  • Ensuring alignment with corporate mission
  • Assessing creativity in your organisation and identifying “roadblocks”
  • Establishing "innovation champions"; a strategy for promoting innovation and change
  • Designing a personal plan for innovation in the workplace
Recognition

Certificate

  • • Wallstreet Development Academy Certificate of Completion for delegates who attend and complete the training course.
Collaborations

In Partnership With

Anderson Copex Coventry