An Intensive Professional
Development Training Course on

Advanced Communication & Problem Solving

Master Advanced Communication, Decision Making & Creative Leadership Skills

Course Options

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This training course is split into the following modular components:

MODULE I Advanced Certificate in Communication Skills

MODULE II Advanced Problem Solving & Decision Making

This comprehensive course consists of two modules that can be attended as a full 10-Day event or as separate 5-day courses.

Why Choose Us

The Advanced Communication & Problem Solving training course develops essential leadership capabilities for effective teamwork, informed decision-making and sustainable organisational success. It examines proven management processes, communication frameworks and behavioural methodologies applied by successful organisations. Participants explore how these approaches support cohesive, high-performing teams and strong professional relationships. They also examine how communication, leadership style and behaviour shape outcomes within dynamic business environments.

Advanced communication skills help participants establish rapport, recognise behavioural cues and engage meaningfully with colleagues across varied workplace situations. An understanding of personality psychology and communication dynamics supports clear, confident influence, motivation and leadership while strengthening trust, openness and collaboration. Structured problem-solving techniques, whole-brain thinking and creative evaluation methods enable participants to identify issues, develop practical solutions and reach informed decisions. Combining behavioural insight with analytical and creative thinking helps professionals manage complex challenges, encourage innovation and achieve consistent results.

This Advanced Communication & Problem Solving training course will highlight:

Applying proven management processes and communication frameworks
Building cohesive teams and strong professional relationships
Interpreting personality, behaviour and communication dynamics
Influencing, motivating and leading with clarity and confidence
Using structured problem-solving and whole-brain thinking techniques
Evaluating creative solutions and making informed decisions

Why Choose Advanced Communication & Problem Solving

Course Goals

What are the Goals?

This Advanced Communication & Problem Solving Training Course aims to improve participants’ effectiveness in communication while enhancing their capacity to examine challenges, assess alternatives, and reach confident decisions within complex workplace settings.

Upon completing this training course, participants will be able to:

Use practical, structured methods for effective problem solving
Recognise the ways personality affects creativity, judgement, and decision-making
Assess behavioural characteristics to enhance collaboration and solution development
Create strategies that support a positive, productive working environment
Identify various communication and behavioural styles and adjust their approach appropriately
Establish enduring rapport using advanced interpersonal communication methods
Enhance leadership impact through motivation, emotional intelligence, and clarity
Support staff development by applying effective communication and motivational practices

Who is this Training Course for?

This Advanced Communication & Problem Solving training course is designed for:

Department Managers
Team Leaders
Supervisors
Project Managers
Operations Managers
Human Resources Managers
Customer Relations Managers
Client Services Managers
Business Analysts
Management Consultants

Learning Approach

How will this Training Course be Presented?

This Advanced Communication & Problem Solving Training Course uses a combination of established adult learning methods to optimise engagement, comprehension, and knowledge retention. Expert-facilitated discussions are integrated with practical, experiential learning that mirrors genuine workplace challenges.

Principal delivery methods include:

Participative lectures complemented by structured group discussions
Exercises for individuals and teams drawn from real business scenarios
Psychometric profiling for behavioural analysis
Practical use of Neuro Linguistic Programming and Emotional Intelligence
Facilitated reflection to consolidate learning and promote behavioural change

Participants are encouraged to contribute actively, exchange experiences, and use the tools throughout the training course. This method ensures that learning remains practical, relevant, and immediately applicable to professional roles, strengthening long-term impact and performance.

The Course Content

MODULE I

Advanced Certificate in Communication Skills

How to Build Lasting Rapport

The art of building lasting rapport
How to identify behavioural traits and react to them
How to modify your own behaviour to match other’s
Sharpen your senses to the signals others are sending you
Connect with colleagues and clients at a level that creates deeper trust and commitment
Read body language in order to understand how others are thinking and responding to you

Self-Awareness: How to Gain a Greater Understanding of Yourself

Key concepts of NLP and Emotional Intelligence
Connecting your feelings for greater self-awareness
Eliciting emotions
Noticing your unconscious messages and following your intuitions
Self-talk and what it means
Internal and external referencing

Crystal Clear Communication

Powerful listening and questioning techniques
Thinking and language patterns
Sub-modalities
Perceptual positions
Climates of trust
Well-formed outcomes

Empathy: The Ability to Understand Situations from Another’s Perspective

Review how to sharpen your senses to the signals others are sending you
Communicating first impressions - the secrets of body language
How we communicate
Filters to communication
Learning Styles
Modelling: how others do things

Motivation: How to Get the Most from Yourself and Other

Logical levels of change
The importance of values in motivation
Eliciting values for yourself and your organisation
Setting goals that motivate
Creating a positive future for your organisation
Testing your well-formed outcomes

MODULE II

Advanced Problem Solving & Decision Making

Decision Making and Problem Solving – Symbiotic Partners

Leadership and the dynamics of decision making
21^st century Leadership - “decision architects” of future performance
Impacting variables: values, bias and hubris in seeking ethical solutions
Personality Type and cognitive preferences in decision making
Psychometric assessment on your problem-solving preferences
“Collective wisdom” a structured process for grounded solutions

Applying Structured Techniques to Organisational Issues

How well do I solve problems? outcomes and personal cognitive strengths
Using the “whole brain” to make rational, informed and balanced decisions
Flexibility on leadership and thinking; opening the mind to new ideas
A structured model for problem solving; balancing logic and emotional responses
Unexpected events that destroy equilibrium; the unpredictable factor
Dynamic Tension, Decision Making, Newton’s Laws and the Management of Change

The Quest for Continuous Improvement – A Journey not a Destination

Encouraging creative problem solving for continuous improvement
Appreciative Enquiry and a focus on positive dialogues
Solution Focus methodology: a transformational tool for business dialogues
Diagnostic tools for identifying and addressing organisational issues
TRIZ: Applying techniques to innovate and improve process and product
Capturing the creative capacity of the millennial generation

Building Creative Capability in Self, Others and the Wider Organisation

“How creative am I”? Challenging self-imposed assumptions
Beware the creative introvert: the “ENIGMA” of the quiet, awkward individual
Where do good ideas come from? “Imagineering”: current examples from technology
“Curiosita”: multiple intelligences and lessons from Leonardo da Vinci
Fostering and facilitating organisational innovation
Building the creative organisation: a menu for good leadership practice
Creative leadership dialogues to influence, persuade and align your people

The Creative Leader in the Innovative Organisation

Leadership style, cognitive processes decision-making outcomes
Enhancing Serendipity
Ensuring alignment with corporate mission
Assessing creativity in your organisation and identifying “roadblocks”
Establishing "innovation champions"; a strategy for promoting innovation and change
Designing a personal plan for innovation in the workplace

Recognition

Certificate

• Wallstreet Development Academy Certificate of Completion for delegates who attend and complete the training course.

Collaborations

In Partnership With

Frequently Asked Questions

You will develop advanced communication, problem-solving, decision-making and creative leadership skills. The course brings these areas together to support more effective professional judgement and leadership. Specific topics or techniques are not provided in the course description.

The course is designed to develop advanced communication skills. These skills are presented alongside decision making, problem solving and creative leadership, indicating an integrated professional focus. The available course information does not specify individual communication methods or models.

Yes, creative leadership is one of the course’s stated focus areas. It is taught in the broader context of communication, decision making and problem solving. The description does not provide details about particular leadership techniques or activities.

The course treats advanced communication and creative leadership as connected professional capabilities. It also links them with effective problem solving and decision making. The available description does not explain the exact learning activities used to combine these areas.

The training covers four core areas: advanced communication, problem solving, decision making and creative leadership. Its focus is on building related professional capabilities rather than addressing only one skill area. A detailed course agenda is not included in the available information.

The course develops problem-solving and decision-making skills as central learning areas. It connects these capabilities with advanced communication and creative leadership. Specific decision-making frameworks or problem-solving tools are not listed in the course information.

The course is relevant to professionals seeking to strengthen communication, decision-making, problem-solving and creative leadership skills. It may suit people whose work involves making decisions, addressing problems or leading others. No specific job roles, experience levels or entry requirements are stated.

You can build capabilities in advanced communication, decision making, problem solving and creative leadership. Together, these skills support professional situations that require clear interaction, sound judgement and leadership. No specific outcomes, assessments or credentials are stated in the provided course information.