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Alternative Dispute Resolution (ADR)

Practical Tools and Techniques for Mediation, Conflict Resolution, and Negotiation

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Why Choose Us

This Alternative Dispute Resolution (ADR) training course explains how structured approaches, including mediation, arbitration and conciliation, can settle disputes outside court. Mediation uses an impartial third party to encourage constructive discussion and negotiation, enabling conflicting parties to reach a voluntary, mutually acceptable agreement. A trained mediator directs the process while maintaining impartiality, integrity, fairness and confidentiality. Fundamentally, mediation is a structured form of negotiation assisted by a neutral facilitator.

Participants are introduced to the central principles, procedures and practical techniques of ADR, with particular emphasis on mediation. Case studies, group activities and guided exercises help them recognise when ADR is appropriate and understand mediators’ roles and responsibilities. They also develop the communication and facilitation skills required to support resolution. The course establishes a foundation for applying ADR approaches within workplace, stakeholder or commercial contexts.

This Alternative Dispute Resolution (ADR) training course will highlight:

  • Understanding the principal approaches to ADR
  • Exploring the fundamental principles of mediation
  • Learning essential methods for resolving conflict
  • Developing skills towards formal mediator accreditation
Why Choose Alternative Dispute Resolution (ADR)
Course Goals

What are the Goals?

Upon completing this ADR training course, participants will be able to:

  • Explain the main theories, principles and approaches that underpin ADR
  • Use fundamental ADR techniques suited to dispute resolution
  • Implement the five-stage workplace mediation process in common conflict situations
  • Outline the core components involved in developing clear, sustainable mediation agreements
  • Evaluate their personal strengths and limitations when facilitating ADR sessions

Who is this Training Course for?

This Alternative Dispute Resolution (ADR) training course is designed for:

  • Legal Counsel
  • Lawyers and Legal Advisers
  • Contract Managers
  • Commercial Managers
  • Procurement Managers
  • Project Managers
  • Claims Managers
  • Human Resources Managers
  • Employee Relations Specialists
  • Risk and Compliance Managers
  • Mediators
  • Arbitrators
Learning Approach

How will this Training Course be Presented?

Learning is facilitated through case studies, small-group work, guided exercises and feedback. The teaching approach is strongly experiential. The most effective way to learn mediation is through practice. Therefore, participants will devote approximately one-third of their time to role plays. Lectures are combined with exercises. Feedback from participants will strengthen the value of the role plays.

The Course Content

Introduction to ADR

  • Introduction to Alternative Dispute Resolution (ADR)
  • Overview of ADR methods
  • Understanding the differences between mediation, arbitration & conciliation
  • Causes and Dynamics of Workplace Conflict
  • Understanding your preferences in resolving conflict (TKI Assessment)

Introduction to Mediation Theory & Practice

  • The workplace mediation process
  • Issues Suitable for Mediation
  • The Mediator’s role
  • The 5-step framework for effective mediation
  • Impartiality and ethics

Key Skills Development

  • Advanced negotiation techniques
  • Reframing techniques
  • Communication skills for ADR
  • Reaching and formalising agreements
  • Personal action planning
Recognition

Certificate

  • • Wallstreet Development Academy Certificate of Completion for delegates who attend and complete the training course.

Frequently Asked Questions

This course focuses on practical approaches to alternative dispute resolution. It brings together mediation, conflict resolution, and negotiation as its three core subject areas. The emphasis is on tools and techniques that support the handling of disputes and conflict.
Yes, mediation is one of the course’s stated areas of focus. The training addresses practical tools and techniques relevant to the mediation process. Further details about individual mediation methods are not specified in the provided course content.
Yes, negotiation is a central topic in this ADR course. The training focuses on practical techniques that can support negotiation in the context of disputes and conflict. Specific negotiation frameworks are not identified in the provided information.
The course treats mediation, conflict resolution, and negotiation as related components of alternative dispute resolution. Together, they provide different ways to approach disputes, manage conflict, and support negotiated outcomes. The course focuses on practical tools across all three areas.
You will learn about practical tools and techniques used in mediation, conflict resolution, and negotiation. The course connects these areas within the broader context of alternative dispute resolution. Specific modules or learning objectives are not provided in the course information.
The course addresses conflict resolution through a practical tools-and-techniques approach. Conflict resolution is presented as a core element alongside mediation and negotiation. The available information does not list specific conflict models or case exercises.
The course is presented as practical, with an emphasis on tools and techniques. Its subtitle specifically highlights practical approaches to mediation, conflict resolution, and negotiation. The course information does not provide a detailed breakdown of theory versus practice.
The course is relevant to people seeking practical knowledge of mediation, conflict resolution, and negotiation. It may support those who need to understand or apply ADR tools in professional situations involving disputes or conflict. The provided course information does not specify particular job titles, sectors, or entry requirements.