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Certified Negotiator

Mastering Negotiating & Dispute Resolutions

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Why Choose Us

This CPD Certified Negotiator training course develops delegates’ ability to negotiate effectively in internal and external business situations. It builds a detailed understanding of the negotiation process and the elements involved in strategic planning. Delegates learn how to pursue workable solutions and successful results through careful preparation.

The course examines the key negotiation stages, how disputes arise and how a structured process supports effective results. It introduces different negotiation styles and tactics, alongside methods for recognising and countering them effectively. Delegates also explore power, communication, influencing skills and team dynamics when negotiating. They learn how to respond effectively when faced with harsh or aggressive tactics.

This Certified Negotiator training course will highlight:

  • Understanding the key stages and terminology of the negotiation process
  • Planning strategically for negotiations
  • Applying power and communication models during negotiations
  • Using influencing skills effectively when negotiating
  • Managing team dynamics throughout negotiations
  • Responding effectively to harsh and aggressive tactics
Why Choose Certified Negotiator
Course Goals

What are the Goals?

Upon completing this CPD Certified Negotiator training course, participants will be able to:

  • Show their understanding of the importance of planning and setting objectives
  • Recognise how interpersonal skills can be applied effectively throughout a negotiation
  • Explain how to attain ‘win-win’ results during the bargaining process
  • Recognise the causes of disagreements and disputes and prevent them from escalating
  • Explain how strategies can be used to address the causes of disputes

Who is this Training Course for?

This Certified Negotiator training course is designed for:

  • Negotiators
  • Commercial Managers
  • Procurement Managers
  • Purchasing Managers
  • Contract Managers
  • Sales Managers
  • Business Development Managers
  • Account Managers
  • Project Managers
  • Supply Chain Managers
Learning Approach

How will this Training Course be Presented?

This CPD Certified Negotiator training course uses a range of established adult learning methods to maximise participants’ understanding, comprehension and retention of the material delivered.

These methods include highly interactive, tutor-facilitated group discussions, syndicated exercises, case studies and role play within a realistic dispute resolution scenario. A formal framework is constructed around the delegates’ existing knowledge, with participants encouraged to rediscover and share their knowledge and experience. Delegates will be supported in developing both their communication and negotiation skills to enhance the value for money delivered to their employer.

Delegates will also have the opportunity to undertake a self-assessment of their abilities in key negotiation areas, including team negotiations.

The Course Content

Finding a Collaborative Position When Aiming for Agreement

  • The basis of a negotiated settlement
  • Disputes and the need for resolution
  • The place of negotiation in the contractual resolution process
  • Distributive and integrative approach to negotiations
  • Emotion, understanding and perceptions                                         
  • Ethics and the impact on the negotiation process

Strategic Approaches to Negotiating Required Outcomes

  • Preparation and goal setting to maintain focus
  • The key stages in planning a negotiation
  • Information needs and sources of negotiation power
  • Taking positions during the negotiation process
  • Drafting your proposal which will open the discussion
  • The discussion and importance of timing when closing deals

Negotiation Relationships and Team Dynamics

  • Non-verbal communication and the interpretation of body language
  • Communication skill models used in negotiation                 
  • Proposals, influence and persuasion
  • Establishing commitment
  • Building the negotiating team
  • Managing multi-party negotiations                           

The Impact of Culture on the Negotiation Process

  • Interests, positions and escalation
  • Why are international negotiations different?                                             
  • The influence of cultural on negotiation                                                       
  • Stakeholder power behind the interests in negotiation
  • Ploys and tactics and how to respond effectively
  • Negotiation best practice

Resolving Differences and Difficult Situations

  • The negotiator as a mediator in the process
  • Handling difficult negotiators
  • Negotiation case study
  • Team allocation and simulation exercise
  • The Do’s and Don’ts of Negotiating
  • Improving what we do - action planning

Frequently Asked Questions

The Certified Negotiator course focuses on mastering negotiation and dispute resolution. It addresses the core capabilities involved in negotiating effectively and handling disputes. The course subtitle identifies both areas as its central subject matter.
Yes, dispute resolution is a stated focus of the course alongside negotiation. The subtitle, “Mastering Negotiating & Dispute Resolutions,” indicates that both subjects are covered. No specific dispute-resolution models or procedures are listed in the available information.
The course may be relevant to professionals seeking to strengthen their negotiation and dispute-resolution capabilities. The provided information does not name particular roles, industries or experience levels. Prospective participants should assess its stated focus against their own development needs.
No prerequisite or prior-experience requirement is stated in the provided course information. The course title and subtitle indicate a focus on mastering negotiation and dispute resolution, but they do not define an entry level. Participants should confirm any admission requirements directly with the course provider.
You will learn about negotiation and dispute resolution. The course is designed around developing greater mastery of these related professional disciplines. Specific topics, methods and learning objectives are not included in the provided course information.
The course aims to build skills related to negotiating and resolving disputes. These capabilities can support more structured engagement with negotiations and disagreements. The available course description does not specify individual techniques or competency levels.
The course presents negotiation and dispute resolution as complementary areas of capability. Negotiation concerns working through differing positions, while dispute resolution focuses on addressing disagreements. The supplied course information does not provide a detailed framework for how these areas are taught together.
The course is titled “Certified Negotiator,” but the provided information does not explain the certification awarded. It also does not identify an accrediting body or professional recognition. Any certification or accreditation details should therefore be confirmed with the course provider.