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An Intensive Professional
Development Training Course on

Crisis Negotiation

Building Workable Solutions in Turbulent Times

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Why Choose Us

The Crisis Negotiation training course develops the confidence and practical skill required to negotiate effectively during periods of uncertainty. Businesses are emerging from worldwide turmoil created by conflict and the pandemic, making confident negotiation essential for leaders. They may face undue pressure to deliver results quickly. They may also encounter risk when information is unreliable or not provided as previously expected.

Crisis and uncertainty can hinder clear thinking and make decision-making more difficult. Negotiators must therefore be able to respond decisively, with clarity and pace. The course examines how crisis conditions influence negotiation pressures, team performance, ethics, behaviour and emotional intelligence. It also supports the development of persuasive proposals that contribute to better negotiated outcomes.

This Crisis Negotiation training course will highlight:

  • Recognising the pressures that a crisis places on negotiation
  • Establishing how teams should operate under pressure
  • Developing persuasive proposals for stronger negotiated outcomes
  • Understanding how crisis conditions can influence negotiation ethics
  • Assessing how a crisis may affect behaviours during negotiation
  • Exploring the role of emotional intelligence in negotiated settlements
Why Choose Crisis Negotiation
Course Goals

What are the Goals?

Upon completing this online training course, participants will be able to:

  • Establish the sources of pressure arising from crisis-driven situations
  • Recognise the key negotiation issues affected by the onset of a crisis
  • Understand how to develop personal strategies for coping during a crisis
  • Create proposals that persuade the other party to come to an agreement
  • Use techniques to achieve workable solutions through negotiated agreements

Who is this Training Course for?

Who Should Attend?

This Crisis Negotiation training course is designed for:

  • Crisis Negotiators
  • Hostage Negotiators
  • Law Enforcement Officers
  • Police Commanders
  • Emergency Services Managers
  • Security Managers
  • Corporate Security Officers
  • Risk and Crisis Managers
  • Emergency Response Team Leaders
  • Incident Commanders
Learning Approach

How will this Training Course be Presented?

This online training course will employ a range of established adult-learning methods to maximise participants’ understanding, comprehension and retention of the material delivered. These will include professional learning approaches alongside presentations, interactive practical exercises, group activities and case studies, helping delegates create a formal framework around their existing knowledge and skills.

Delegates will be encouraged to strengthen their thinking, negotiation and persuasion abilities and apply them to crisis negotiations and the maintenance of negotiated alliances, increasing the value for money delivered to their employer.

The Course Content

Crisis What Crisis? Causes of Pressure on the Negotiation Process

  • Where does crisis pressure come from?
  • Understanding the negotiation framework
  • How Interests rights and power may be affected in a crisis
  • Personal capacity for handling crisis pressure
  • Using paradigm shift to facilitate negotiation during crisis

Understanding Strategic Approaches to Negotiation During Crisis

  • Distributive and integrative negotiation strategies
  • Planning for best alternatives and zone of agreement
  • The quest for win-win when negotiating under pressure
  • Prioritisation of issues and assessment of value in the bargaining mix
  • How negotiators’ power may be affected during crisis

The Psychological Factors in Crisis Negotiation

  • The psychology of negotiation understanding negotiation driving forces
  • The power of persuasive proposals to secure commitment
  • Adapting your wants and needs in times of crisis
  • Using emotional intelligence to drive a crisis negotiation
  • Body language and non-verbal communication in negotiation

The Effect of Crisis on Risk, Ethics and Commitment

  • If the message is believable, is it truthful?
  • Examining the power of deception
  • Risk aversion in negotiation when faced with a crisis
  • Contextual pressure on unethical behaviour
  • Gaining commitment during crisis

Multi-party Negotiation, Coalition and Reaching Agreement

  • Formation and development of coalitions
  • Leverage in crisis negotiations
  • Preparing your negotiating team for negotiation during crisis
  • Moving towards agreement: timing pace and control
  • Crisis negotiation summary, questions and answer session
Recognition

Certificate

  • • Wallstreet Development Academy Certificate of Completion for delegates who attend and complete the training course.

Frequently Asked Questions

The Crisis Negotiation course focuses on building workable solutions during turbulent times. It addresses negotiation in crisis situations where instability may make agreement more difficult. The course centres on finding practical ways forward under challenging conditions.
In this course, crisis negotiation means working toward workable solutions when conditions are turbulent. The emphasis is on negotiation in difficult or unstable situations rather than routine circumstances. The available course description does not define a specific crisis type or setting.
This course may be relevant to professionals who need to negotiate or seek workable solutions during turbulent times. It is centred on crisis-related negotiation rather than a named profession or sector. The available information does not specify formal entry requirements or a defined target audience.
Yes, the course explicitly focuses on building workable solutions. This suggests that its central concern is finding outcomes that can function in turbulent conditions. The available description does not provide examples, case studies or a detailed agenda.
You will learn about negotiating toward workable solutions in turbulent circumstances. The course focuses on the connection between crisis conditions and the need for practical outcomes. Specific topics and techniques are not provided in the available course information.
The course aims to build skills related to negotiating and developing workable solutions during crises. Its title and subtitle indicate a practical focus on responding to turbulent conditions. No detailed list of individual skills is included in the available course information.
The course is specifically framed around building workable solutions in turbulent times. It connects crisis negotiation with the challenge of reaching practical outcomes when circumstances are difficult or unstable. The course information does not limit this relevance to a particular industry or type of crisis.
No particular crisis type or negotiation setting is identified in the available course information. The course is presented broadly as Crisis Negotiation, with an emphasis on turbulent times and workable solutions. It should not be assumed to focus on a specific sector, incident or scenario.