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Employee Relations, Grievance Handling & Investigation

Building the Skills to Handle Grievances, Resolve Conflict and Conduct Sound Investigations

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Why Choose Us

The Employee Relations, Grievance Handling & Investigation training course gives HR professionals and managers structured, practical approaches for resolving sensitive workplace concerns fairly and professionally. It addresses grievances, conflict, bullying, harassment and discrimination while supporting trust, compliance and a respectful working environment. Strong employee relations are critical to organisational performance, employee engagement and effective risk management. Handling these matters professionally also helps organisations avoid legal exposure and damage to their reputation.

Participants learn to assess issues objectively, apply appropriate policies and manage complex situations with confidence and professionalism. The course develops essential workplace investigation skills in interviewing, evidence gathering and report writing. It also strengthens decision-making through evidence-based conclusions aligned with organisational policies and regulatory expectations. These capabilities support effective resolution while ensuring grievance procedures and workplace investigations remain fair, consistent and defensible.

This Employee Relations, Grievance Handling & Investigation training course will highlight:

Managing sensitive employee relations matters professionally
Applying fair, consistent and defensible grievance procedures
Assessing workplace concerns objectively against appropriate policies
Conducting effective workplace investigation interviews
Gathering evidence and producing investigation reports
Reaching evidence-based conclusions aligned with policies and regulatory expectations

Why Choose Employee Relations, Grievance Handling & Investigation

Course Goals

What are the Goals?

This AZTech Training Course aims to provide participants with the practical knowledge and skills needed to oversee workplace relationships, address grievances effectively, and carry out structured investigations confidently and with integrity.

Upon completing this Grievance Handling and Investigation Training Course, participants will be able to:

Use best practices when managing Employee Relations (ER) matters
Assess conflicts of interest and ethical factors throughout investigations
Examine patterns of workplace conflict and apply suitable resolution strategies
Carry out structured, professional interviews to collect relevant evidence
Evaluate findings objectively through a balanced and logical approach
Prepare clear, precise, and evidence-based investigation reports
Comprehend grievance processes and follow procedures consistently
Improve decision-making in accordance with organisational policies and compliance requirements

Who is this Training Course for?

This Employee Relations, Grievance Handling & Investigation training course is designed for:

Employee Relations Managers
Employee Relations Specialists
Human Resources Managers
Human Resources Business Partners
HR Advisers
Grievance Officers
Workplace Investigators
Industrial Relations Managers
Labour Relations Specialists
Disciplinary and Appeals Panel Members

Learning Approach

How will this Training Course be Presented?

This Employee Relations, Grievance Handling & Investigation Training Course applies a highly practical and interactive learning method to maximise participation and knowledge retention. Through real-life scenarios, participants will acquire hands-on experience that enables them to apply their learning confidently in the workplace.

The training course incorporates:

Trainer-led presentations addressing essential employee relations concepts
Participative discussions examining actual workplace challenges
Hands-on exercises for building investigation and conflict resolution skills
Case studies drawn from realistic grievance and disciplinary situations
Group-based activities promoting collaboration and shared learning
Video-supported learning to strengthen understanding of complex situations

This structured, experience-based approach ensures that participants leave with practical tools, greater confidence, and the capability to handle employee relations matters professionally and effectively.

The Course Content

Understanding Employee Relations (ER)

Understanding ER and its role in organisational performance
The broken Psychological Contract
The responsibilities of managers and HR in ER
Common ER issues and early warning signs
The role of trade unions in ER

Fundamentals of Workplace Investigation & Grievance

Parameters of the role of internal investigator
Organisational policy and procedures
Nature and development of grievance
Understanding whistleblowing
Impartiality and Ethics

Workplace Conflict Patterns & their Impact

Resources for responding to conflict
Perceptions of conflict: Positive & Negative Conflict
Identifying workplace conflict patterns and their impact
Analysing Your Conflict Handling Behaviour (styles: TKI)
Resolving and Managing Conflict (workplace mediation)

Key Issues for Grievance Investigation

Types of Behaviour: Identifying different forms of misconduct
Intent vs. Impact: Recognising intentional and unintentional actions
Behaviour Patterns: Assessing frequency, duration, and recurrence
Individual vs. Group Behaviour: Understanding dynamics and influence
Workplace Impact: Evaluating effects on recipients, witnesses, and environment

Investigation Tools, Process & Procedure

Investigation process and procedure
Clear, precise interviewing and note-taking
Weighing the balance of probabilities in your analysis of evidence
Establishing the key elements and arriving at findings and conclusions
Writing your investigation report

Recognition

Certificate

• Wallstreet Development Academy Certificate of Completion for delegates who attend and complete the training course.

Frequently Asked Questions

You will learn skills for handling employee grievances, resolving workplace conflict and conducting sound investigations. The course connects these capabilities to the broader area of employee relations. Its focus is on building practical competence in managing sensitive workplace issues.

This course is relevant to professionals who need to handle employee grievances, manage conflict or conduct workplace investigations. It may also suit those seeking to build broader employee relations skills. Specific roles or experience requirements are not provided in the course information.

Yes, resolving conflict is one of the course’s stated areas of focus. The training develops skills for addressing conflict alongside grievance handling and employee relations. It also connects conflict resolution with the need for sound investigations where appropriate.

The course supports better employee relations by building skills in three connected areas: grievances, conflict and investigations. These capabilities help participants approach workplace concerns more systematically. The training focuses on handling issues rather than leaving them unresolved.

The training covers employee relations, grievance handling, conflict resolution and workplace investigations. It focuses on how these areas relate when workplace concerns arise. The course is designed to strengthen the skills needed to address such matters effectively.

The course builds skills for responding to and handling employee grievances. It places grievance handling within the wider context of employee relations and workplace conflict. The emphasis is on developing a capable and considered approach to employee concerns.

Yes, the course covers how to conduct sound workplace investigations. Investigation is addressed alongside grievance handling and conflict resolution. This combined focus supports a more structured approach to employee relations matters.

You can expect to develop capabilities in handling grievances, resolving conflict and conducting sound investigations. These skills are directly linked to managing employee relations matters. Detailed exercises or specific investigation techniques are not listed in the available course information.