An Intensive Professional
Development Training Course on

Essentials of Emotional Intelligence to Improve Decision Making

Effective Communication, Decision Making
and Self-Management Skills

Course Options

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Why Choose Us

The Essentials of Emotional Intelligence to Improve Decision Making training course equips professionals with essential emotional and behavioural skills for effective performance in complex workplaces. Although technical expertise and logical thinking remain important, emotional intelligence has greater influence on communication, self-management and sound decision-making under pressure. Developing self-awareness, emotional control and interpersonal effectiveness supports confident, balanced choices. Practical tools demonstrate how emotions, temperament and ego shape everyday decisions and workplace relationships.

By strengthening emotional awareness and communication, participants learn to manage diverse personalities, navigate difficult conversations and remain calm during change and uncertainty. The course connects emotional intelligence directly with decision-making outcomes, enabling better judgement, reduced bias and constructive responses to challenging situations. Combining psychological insight with practical workplace application, participants develop self-mastery, regulate emotional reactions and apply intuitive and rational decision-making models. This balanced approach helps improve performance, strengthen professional relationships and support individual, team and organisational success.

This Essentials of Emotional Intelligence to Improve Decision Making training course will highlight:

Developing self-awareness, emotional control and interpersonal effectiveness
Understanding how emotions, temperament and ego influence decisions
Managing diverse personalities and difficult workplace conversations
Remaining calm and focused through change and uncertainty
Improving judgement, reducing bias and responding constructively
Applying intuitive and rational decision-making models

Why Choose Essentials of Emotional Intelligence to Improve Decision Making

Course Goals

What are the Goals?

This Essentials of Emotional Intelligence to Improve Decision Making Training Course is designed to develop emotional intelligence skills that directly improve communication, self-management, and effective decision-making. The training course emphasises practical changes in behaviour using established models and techniques.

Upon completing this training course, participants will be able to:

Distinguish between various temperament styles and adjust communication methods to develop stronger workplace relationships.
Identify, regulate, and manage emotional states to strengthen self-control and professional interactions.
Use suitable decision-making methods according to situational requirements, levels of pressure, and complexity.
Substitute unproductive habits and emotional reactions with constructive behaviours that support outcomes.
Handle communication challenges with emotional maturity, confidence, empathy, and clarity.

Who is this Training Course for?

This Essentials of Emotional Intelligence to Improve Decision Making training course is designed for:

Senior Managers
Middle Managers
Department Heads
Team Leaders
Supervisors
Project Managers
Programme Managers
Human Resources Managers
Change Managers
Business Decision-Makers

Learning Approach

How will this Training Course be Presented?

This Essentials of Emotional Intelligence to Improve Decision Making Training Course uses a highly practical and engaging adult learning method. Its methodology promotes reflection, skills practice, and immediate application in the workplace.

The training method incorporates:

Self-evaluation questionnaires for assessing emotional intelligence and decision-making inclinations.
Case studies linking emotional intelligence principles with real workplace challenges.
Facilitated presentations and videos that strengthen understanding and participation.
Group discussions and role-plays for practising emotionally intelligent communication and decision-making.
Personalised instructor feedback to encourage behavioural awareness and ongoing improvement.

This interactive format ensures that participants build lasting skills they can apply confidently in everyday professional situations.

The Course Content

Emotional Intelligence – Knowing yourself

Defining emotional intelligence and its benefits
Identifying the 5 elements of emotional intelligence
Evaluate your own levels of emotional intelligence
Using the 3 aspects of self-awareness in daily life
Understanding your own and others temperament styles
Self-regulation – developing self-discipline with insights from neuro-biology
The 3 functions of consciousness – how to resolve inner conflicts

Emotional Intelligence at Work

Motivating yourself and others
What does an emotionally intelligent workplace look like?
Developing social skills and empathy
What is ego and how does it affect our relationships?
Applying the principles of emotional intelligence in work-related scenarios
How emotions and feelings differ and why it matters more than anything
How to remain calm and effective in the face of changes and challenges

The Emotionally Intelligent Communicator

The 4 different styles of communication
How to manage insecurity and irritation before it affects our interactions
How to be more assertive with anyone – even narcissists!
How to find win-win solutions in conflict situations
How to give and receive feedback – negative and positive
Demonstrating confidence and credibility through body language

Emotional Intelligence and Decision Making

How your temperament influences your decision making
What is cognitive bias and how to overcome it
Intuitive and rational decision making – when to use which
Vroom-Yetton Decision Making Model – helping you decide how to decide
Rational and Intuitive decision-making techniques and models
Making group decisions

Self and Time Mastery

How our emotions and temperament affect our ability to manage time
Creating a programme to achieve work goals and maintain personal balance
Flow Theory – how to achieve peak states at work
Reducing mental, emotional, and physical stress
Creating a workplace that nurtures well-being
Where to next? Developing a plan for continuous learning

Recognition

Certificate

• Wallstreet Development Academy Certificate of Completion for delegates who attend and complete the training course.

Collaborations

In Partnership With

Frequently Asked Questions

You will learn essential emotional intelligence concepts in relation to decision making, communication and self-management. The course focuses on using emotional intelligence to support more effective professional interactions and choices. It also connects emotional awareness with the ability to manage yourself effectively.

The course examines emotional intelligence as a foundation for improving decision making. It focuses on understanding and managing emotional factors that can influence choices. This approach links better emotional awareness and self-management with more effective decisions.

The course addresses self-management as a core part of emotional intelligence. It considers how managing yourself effectively can support communication and decision making. Specific self-management techniques are not detailed in the available course information.

The course aims to build skills in effective communication, decision making and self-management. Emotional intelligence provides the central framework connecting these areas. The emphasis is on developing capabilities that can support clearer interactions, better choices and more effective personal management.

The course covers emotional intelligence, effective communication, decision making and self-management skills. These subjects are presented as connected capabilities rather than isolated topics. The central focus is applying emotional intelligence to improve how you communicate, manage yourself and make decisions.

Yes, effective communication is one of the course’s stated areas of focus. The training connects communication with emotional intelligence and self-management. It is designed to build awareness of how these skills work together in professional situations.

This course is relevant to people who want to strengthen emotional intelligence, communication, decision-making and self-management skills. It may suit professionals seeking to understand how these capabilities support one another. The available course information does not specify particular job roles or experience levels.

The main purpose is to develop essential emotional intelligence skills that support improved decision making. The course also focuses on effective communication and self-management. Together, these areas form the core scope of the training.