An Intensive Professional
Development Training Course on

Giving and Receiving Feedback

The Fundamentals of Good People Management
and Excellent Communication Skills

Course Options

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Why Choose Us

The Giving and Receiving Feedback training course equips professionals to communicate more effectively, improve performance and strengthen workplace engagement through better feedback practices. Effective feedback is fundamental to strong people management, although many organisations provide no structured training to develop this capability. Participants learn to offer constructive feedback and respond to it openly, supporting a workplace culture focused on continuous improvement. The course also develops practical approaches to communication, emotional intelligence and motivational coaching.

Participants learn to identify strengths and development areas, manage performance discussions confidently, and present feedback in ways that encourage action and growth. Interactive exercises, case studies and realistic workplace scenarios help participants strengthen interpersonal skills, build trust and develop as effective leaders. By the end of the course, attendees can incorporate feedback into their everyday workplace practices. This integration supports improved engagement, collaboration and team performance.

This Giving and Receiving Feedback training course will highlight:

Applying constructive methods when giving feedback
Receiving feedback with openness
Using communication, emotional intelligence and motivational coaching strategies
Recognising strengths and areas for development
Managing performance discussions with confidence
Embedding feedback within everyday workplace practices

Why Choose Giving and Receiving Feedback

Course Goals

What are the Goals?

Upon completing the Giving and Receiving Feedback Training Course, participants will be able to:

Recognise the principles of effective feedback and how it influences engagement and performance.
Convey information clearly and effectively to individuals and teams.
Build motivational coaching skills to encourage and support others.
Establish and track effective performance goals.
Recognise and eliminate communication barriers to improve collaboration.

This course provides participants with practical tools for confidently giving and receiving feedback, enhancing interpersonal relationships, and reinforcing leadership and people management skills.

Who is this Training Course for?

This Giving and Receiving Feedback training course is designed for:

Line Managers
Team Leaders
Supervisors
Department Managers
Project Managers
Human Resources Managers
Learning and Development Specialists
Performance Management Specialists
Workplace Coaches
Workplace Mentors

Learning Approach

How will this Training Course be Presented?

The Giving and Receiving Feedback Training Course adopts a strongly interactive and practical methodology to maximise comprehension and the application of skills. Participants take part in exercises that replicate genuine workplace situations, ensuring the learning is useful and can be put into action.

Course delivery comprises:

Participative exercises and roleplays for practising how to give and receive feedback.
Group conversations and collaborative activities examining communication challenges.
Case studies and video analysis demonstrating effective feedback practices.
Visual presentations that strengthen understanding of core concepts and communication techniques.
Individual reflection activities, including SWOT analyses and action planning.

This methodology ensures participants gain an understanding of theoretical principles while building the confidence to use them immediately within their professional roles.

The Course Content

The Principles of Effective Feedback

Understanding feedback – why it matters
Human behaviour – an introduction
Emotional Intelligence (EI) – an introduction
Giving feedback using EI
A personal career SWOT analysis

Improved Communication Skills

Active listening
Questioning techniques
Understanding your communication style
Language - verbal and non-verbal (body language)
The SOLER Model for improved communication

Giving and Receiving Feedback – The Essentials

Making performance appraisal work
Preparing for appraisal meetings
Setting SMART Goals
Dealing with poor performance
Personal Improvement Planning (PIP)

Motivational Coaching Skills

Distinguishing between coaching, mentoring, and training
Key coaching skills
Motivational coaching skills
PKP and Cause and Effect
Coaching practice

Effective Teamwork Feedback

The psychology of the group
The Stages of Team Development
Evaluating Team Performance
Avoiding groupthink
Your Personal Action Plan

Recognition

Certificate

• Wallstreet Development Academy Certificate of Completion for delegates who attend and complete the training course.

Collaborations

In Partnership With

Frequently Asked Questions

You will learn the fundamentals of giving and receiving feedback. The course connects these practices with good people management and excellent communication skills. Its focus is on feedback as a two-way communication process.

This course supports people management by focusing on feedback as a core management skill. It addresses the ability to communicate feedback and respond when feedback is received. These fundamentals are directly relevant to interactions between managers and other people.

Yes, the course explicitly focuses on both giving and receiving feedback. This balanced approach recognises that effective feedback requires skill from the person communicating it and the person responding to it. Both areas are linked to good people management and excellent communication.

Receiving feedback is included because feedback is a two-way part of communication. The course title gives equal emphasis to receiving feedback and giving it. This reflects its broader focus on the fundamentals of good people management and communication skills.

The training covers both sides of feedback: how it is given and how it is received. It places these skills within the broader context of people management and communication. The course content focuses on fundamental principles rather than a specialised feedback topic.

The course develops communication skills related to expressing and receiving feedback. It treats effective feedback as an exchange rather than a one-way message. This focus supports clearer communication in people-management situations.

Yes, the course is centred on the fundamentals of giving and receiving feedback. It frames those fundamentals as part of good people management and excellent communication skills. No advanced or specialised level is specified in the provided course information.

The main purpose is to build foundational capability in giving and receiving feedback. The course positions feedback as an important element of good people management. It also links effective feedback practices with excellent communication skills.