An Intensive Professional
Development Training Course on

Managing Conflict with Emotional Intelligence

Applying Interpersonal Skills to Bring About Resolution

Course Options

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Why Choose Us

The Managing Conflict with Emotional Intelligence training course equips you with emotional intelligence (EI) skills to understand, manage and resolve conflict effectively in professional and personal relationships. It develops self-awareness, self-regulation and empathy, the key EI elements required to address disagreements constructively. You will first assess your emotional responses and behaviours before learning practical strategies for managing your own emotions and those of others. Applying these skills supports effective dispute resolution, clearer communication and stronger team dynamics.

Because conflict is inevitable in every workplace, managing emotions and interactions is essential for developing healthier, more productive relationships. The course demonstrates how emotional intelligence can improve conflict resolution while enhancing leadership and communication skills. It also supports the cultivation of successful business relationships through more constructive interactions. Leaders and managers who master emotional intelligence are better equipped to influence and guide others through difficult conversations and conflicts.

This Managing Conflict with Emotional Intelligence training course will highlight:

Understanding how emotions influence professional and personal relationships
Developing self-awareness of emotional responses and behaviours
Applying self-regulation to manage personal emotions
Using empathy to understand and manage the emotions of others
Resolving disputes constructively through more effective communication
Strengthening leadership, team dynamics and business relationships

Why Choose Managing Conflict with Emotional Intelligence

Course Goals

What are the Goals?

Upon completing the Managing Conflict with Emotional Intelligence Training Course, participants will be able to:

Recognise and enhance personal and interpersonal skills when interacting with people.
Determine how emotional intelligence can be used to establish successful business relationships.
Manage emotions effectively in stressful circumstances.
Show techniques for positively influencing other people.
Recognise and understand others’ emotions to manage relationships successfully.

Who is this Training Course for?

This Managing Conflict with Emotional Intelligence training course is designed for:

Managers
Team Leaders
Supervisors
Department Heads
Project Managers
Human Resources Professionals
Employee Relations Specialists
Conflict Resolution Practitioners
Learning and Development Professionals
Organisational Development Specialists

Learning Approach

How will this Training Course be Presented?

The Managing Conflict with Emotional Intelligence Training Course combines theoretical understanding, practical activities, and interactive dialogue to strengthen learning and participation. Its content is based on recognised psychological principles and emphasises using emotional intelligence in real-life workplace situations.

The course will use:

Questionnaires and tools that enable participants to assess their emotional traits
Case studies for practising emotional intelligence when resolving conflict
Group activities and role-play exercises that replicate conflict situations
Interactive dialogue that promotes reflection and the sharing of knowledge

Upon completing the course, participants will have developed practical experience and acquired a toolkit of applicable skills for handling conflict through emotional intelligence.

The Course Content

When and How Does Conflict Arise in the Workplace?

Identifying causes of conflict
Our central belief system and inner conflict
Conflict resolution models and techniques
Managing conflict within teams
The emotional context of conflict escalation
Workplace conflict avoidance

What is Emotional Intelligence and How can it be Applied?

Emotional intelligence in context with management psychology
The principles on which emotional intelligence is founded
Key factors in intrapersonal skill development
How non-verbal signals communicate the emotional state
Developing effective questioning and listening to understand emotions
Developing language patterns for diffusing conflict

Leading with Emotional Intelligence

Principles of leadership and management
The importance of communicating vision for emotional engagement
How leaders inspire confidence in others
Assessing and improving your emotional intelligence
How do successful leaders become emotionally savvy
Language patterns for influence and motivation

Emotionally Intelligent Conflict Resolution Strategies

Separating the people, problems and emotions in a conflict
4 key options for addressing conflict
Creating emotionally intelligent relationships
Fundamentals of emotional intelligence for conflict resolution
Structuring conversations to achieve settlement
Unbiased and non-judgemental approaches to resolving conflict

Negotiation Planning for Conflict Avoidance

Engagement or avoidance attitudes to conflict
Controlling emotional tension in the workplace
Principles of negotiation and disagreement
Handling difficult conversations
Maintaining relationships and repairing when they fail
Personal planning for building skills

Recognition

Certificate

• Wallstreet Development Academy Certificate of Completion for delegates who attend and complete the training course.

Frequently Asked Questions

This course focuses on managing conflict by applying emotional intelligence and interpersonal skills. It connects emotionally intelligent approaches with the goal of bringing disagreements toward resolution. The emphasis is on how people handle conflict through their interactions with others.

The course presents emotional intelligence as a basis for managing conflict more effectively. It focuses on applying emotional awareness and interpersonal capability within conflict situations. The intended direction is to help bring about resolution rather than simply address conflict in the abstract.

This course is relevant to people who want to improve how they manage conflict through emotional intelligence and interpersonal skills. It may suit professionals seeking a more people-focused approach to resolving disagreements. No specific job roles or entry requirements are stated in the provided course information.

The stated focus is on managing conflict and bringing about resolution. It uses emotional intelligence and interpersonal skills as the approach to that process. Conflict prevention is not specifically identified in the available course information.

You will learn how emotional intelligence and interpersonal skills can be applied when managing conflict. The course centres on using these capabilities to support resolution. Specific techniques or topics beyond this core focus are not provided in the course description.

The course focuses broadly on interpersonal skills that can be applied to conflict resolution. These skills are considered in relation to emotional intelligence and managing interactions during conflict. The available course information does not identify individual interpersonal techniques.

The training can help build capabilities in conflict management, emotional intelligence and interpersonal interaction. These areas are brought together with the aim of supporting resolution. The course description does not specify additional technical or role-based skills.

The main intended outcome is a stronger ability to apply emotional intelligence and interpersonal skills when managing conflict. The course is oriented toward using those skills to help bring about resolution. No formal qualification, certification or assessment outcome is specified.