A PMI Approved Training Course

Managing Project Stakeholders

Mastering Stakeholder Dynamics in Project Management

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Why Choose Us

The Managing Project Stakeholders training course equips project managers, managers responsible for related projects, and other project professionals with practical stakeholder management capability. It covers stakeholder identification and categorisation, management planning, communication strategies, conflict resolution, situational leadership and negotiation. Across each of five structured days, established frameworks are combined with hands-on practice through case studies, role-plays and group exercises. Participants develop the interpersonal, analytical and leadership capability to manage stakeholder relationships more effectively, confidently and with positive project outcomes.

Stakeholder management remains one of the most critical yet underdeveloped capabilities within project management. Projects fail not through technical complexity alone, but when key stakeholders are overlooked, poorly engaged, misaligned with objectives, or inadequately managed through conflict and resistance. The course addresses these challenges through power and interest mapping, engagement lifecycle planning, and appropriate communication channel selection. It also applies the Thomas-Kilmann model to conflict resolution, alongside situational leadership, virtual stakeholder management and win-win negotiation simulation.

This Managing Project Stakeholders training course will highlight:

Stakeholder identification and categorisation using power and interest mapping
Stakeholder management planning across the engagement lifecycle
Communication strategies and appropriate channel selection
Conflict resolution using the Thomas-Kilmann model
Situational leadership and virtual stakeholder management
Win-win negotiation through practical simulation

Why Choose Managing Project Stakeholders

Course Goals

What are the Goals?

The Managing Project Stakeholders Course aims to build comprehensive capability in stakeholder management, covering identification and prioritisation, planning, communication, conflict resolution, leadership, and negotiation.

Upon completing this course, participants will be able to:

Explain project stakeholders from APM, PMI, and practical viewpoints, and recognise internal and external stakeholder groups
Use the stakeholder engagement lifecycle and apply the Power and Interest Matrix alongside other categorisation dimensions to prioritise stakeholders
Use emotional intelligence and trust-building skills when engaging stakeholders
Create a Stakeholder Management Plan that incorporates stakeholder personas, engagement levels, and success criteria
Produce stakeholder communication plans by using change impact grids, resistance mapping, and suitable channel selection
Effectively manage virtual stakeholders through appropriate tools and approaches
Recognise the sources of stakeholder conflict and use the Thomas-Kilmann Conflict Mode Instrument to apply conflict management styles
Use mediation, negotiation, and escalation techniques to settle stakeholder disputes
Use situational leadership models to align leadership styles with stakeholder needs and sustain engagement during setbacks
Use win-win negotiation techniques, including coalition-building strategies, through hands-on simulation and outcome analysis

Who is this Training Course for?

This Managing Project Stakeholders training course is designed for:

Project Managers
Programme Managers
Portfolio Managers
Project Management Office Managers
Project Coordinators
Project Sponsors
Business Analysts
Change Managers
Stakeholder Engagement Managers
Project Workstream Leads

Learning Approach

How will this Training Course be Presented?

The Managing Project Stakeholders Course uses an engaging, skills-based learning method in which stakeholder management frameworks are supported by practical application throughout every stage. The course progresses from stakeholder identification and categorisation to planning, communication, conflict management, leadership, and negotiation, with case studies, role-plays, group activities, and a practical negotiation simulation incorporated across the programme.

Delegates are encouraged to use stakeholder management tools and frameworks to address their own real-world project stakeholder challenges, ensuring the learning is immediately relevant and personally actionable.

Delivery approaches include:

Instructor-led sessions addressing stakeholder fundamentals, the engagement lifecycle, planning, conflict management, leadership, and negotiation frameworks
Power and Interest Matrix and categorisation activities that apply techniques for stakeholder identification and prioritisation
Stakeholder Management Plan development sessions that apply classification, personas, engagement levels, and success criteria
Communication planning workshops that apply change impact grids, resistance mapping, and channel selection when designing stakeholder communications
Practical negotiation simulation applying win-win techniques, coalition building, and outcome analysis to realistic stakeholder negotiation situations

The Course Content

Stakeholder Fundamentals and Engagement Lifecycle

Introduction to Project Stakeholders
- Definitions: APM, PMI, and practical perspectives
- Identifying internal and external stakeholders
- Skills required for stakeholder management: technical, business, and interpersonal
Stakeholder Engagement Lifecycle
- Identify, Analyse, Plan, Engage, Monitor
- Communication management approach
- ‘Engagement through change’ model
Categorizing and Prioritizing Stakeholders
- Identifying techniques
- Dimensions of categorization: Power, interest, influence, and knowledge
- Practical application: Power and Interest Matrix
Skills for stakeholder engagement
- Technical, business and interpersonal
- Emotional intelligence and trust-building

Stakeholder Management Planning

Building the Stakeholder Management Plan
- Stakeholder classification by groups
- Stakeholder personas
- Identifying stakeholder expectations and engagement levels
- Establishing success criteria for stakeholder involvement
Communicating with Stakeholders
- Change impact grid and readiness scoring
- Developing the stakeholder communication plan
- Resistance mapping
- Selecting appropriate communication channels
- Case study: Effective communication in stakeholder engagement

Managing Virtual Stakeholders
- Challenges and solutions in virtual environments
- Tools for virtual stakeholder management

Resolving Stakeholder Conflicts

Understanding Stakeholder Conflicts
- Sources of conflicts in stakeholder engagement
- Factors affecting conflict management modes
Conflict Management Strategies
- Styles of conflict resolution
- Applying the Thomas-Kilmann Conflict Mode Instrument
- Persuasion models
- Mediation and negotiation techniques
- Escalation pathways
Practical Exercise
- Case study and role-play: Resolving stakeholder disputes

Leadership in Stakeholder Management

Leading Stakeholders
- Role of project managers as leaders
- The leadership matrix: Continuum and capabilities
- Techniques for stakeholder influence and alignment
Situational Leadership
- Understanding the situational leadership model
- Matching leadership style to stakeholder needs
- Building psychological safety
- Maintaining engagement during setbacks
Stakeholder Leadership in Action
- Group exercise: Adapting leadership approaches

Negotiating with Stakeholders

Introduction to Negotiation
- Types and stages of negotiation
- Core concepts of win-win negotiation
Negotiation Techniques
- Strategies for coalition building
- Best practices in stakeholder negotiation
Simulation and Feedback
- Hands-on negotiation exercise
- Analyzing outcomes and refining strategies

Recognition

Certificate

• Wallstreet Development Academy Certificate of Completion for delegates who attend and complete the training course.

Qualifications & Endorsements

Accreditation

Wallstreet Development Academy is an official PMI Authorized Training Partner (ATP). All applicable project management courses are pre-approved by the Project Management Institute, allowing participants to earn the necessary PDUs and Contact Hours for certification and recertification.

Collaborations

In Partnership With

Frequently Asked Questions

The course focuses on managing stakeholders within a project management context. Its central theme is mastering the dynamics that shape stakeholder involvement in projects. The course information does not provide a more detailed syllabus.

The training aims to build capability in managing project stakeholders. It also focuses on developing a stronger understanding of stakeholder dynamics in project settings. No additional skills or competency outcomes are specified in the available description.

Yes, mastering stakeholder dynamics is the stated focus of the course subtitle. The training places these dynamics within the context of managing projects and their stakeholders. Specific types of stakeholder relationships or scenarios are not detailed.

The course focuses specifically on stakeholders in a project management context. Both the title and subtitle connect stakeholder management with project dynamics. The available description does not indicate coverage of stakeholder management outside projects.

You will learn about managing project stakeholders and understanding stakeholder dynamics. The course connects these topics directly to project management. Specific learning objectives, tools, and techniques are not listed in the provided course information.

This course addresses stakeholder management as part of the broader project management discipline. It focuses on the dynamics between projects and their stakeholders. The available information does not identify particular project methodologies or frameworks.

The course is relevant to people seeking to improve how they manage stakeholders in project environments. Its focus may suit learners whose responsibilities involve projects and stakeholder dynamics. The provided course information does not specify job roles, experience levels, or prerequisites.

The confirmed topics are managing project stakeholders and mastering stakeholder dynamics in project management. These themes define the stated scope of the course. A detailed agenda or list of subtopics has not been provided.