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An Intensive Professional
Development Training Course on

Mastering Conflict Management and Resolution

Strategies for Workplace Collaboration and Conflict Management

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Why Choose Us

The Mastering Conflict Management and Resolution training course equips professionals with practical skills, frameworks and personal confidence to handle workplace disputes effectively. It covers conflict from early-stage disagreement through to structured resolution and escalation management. Conflict is unavoidable, but effective leaders and high-performing teams distinguish themselves by managing it constructively. Delegates learn to recognise conflict as a natural, sometimes necessary driver of innovation and change while preventing it from becoming damaging.

Over five focused days, delegates build capability across the entire conflict lifecycle using practical tools for constructive conflict management. They develop advanced communication skills, emotional intelligence and negotiation techniques, alongside knowledge of mediation and arbitration. They also create a personal conflict resolution plan to support their approach to workplace situations. The course is designed for professionals who lead difficult conversations, manage team dynamics and foster a culture where conflict is addressed with clarity, professionalism and purpose.

This Mastering Conflict Management and Resolution training course will highlight:

  • Managing disagreements from their early stages through to structured resolution
  • Handling conflict escalation with clarity and professionalism
  • Applying advanced communication skills and emotional intelligence
  • Using negotiation techniques to address workplace disputes
  • Understanding mediation and arbitration
  • Developing a personal conflict resolution plan
Why Choose Mastering Conflict Management and Resolution
Course Goals

What are the Goals?

The Conflict Management and Resolution Course aims to develop confident and capable professionals who can recognise, handle, and resolve conflict at all levels of an organisation — while strengthening the personal leadership attributes that enable successful resolution.

Upon completing this course, participants will be able to:

  • Explain conflict, understand where it originates, and identify when disagreement fulfils a constructive role
  • Chart the conflict lifecycle and determine the suitable intervention for every stage
  • Use personal influence, persuasion, and advanced communication skills during conflict situations
  • Recognise personality styles and emotional intelligence as tools for managing challenging interactions
  • Control personal stress and practise self-regulation while working in high-tension environments
  • Use established negotiation theories and practical methods to secure agreements
  • Employ mediation, arbitration, and litigation frameworks suitably when disputes escalate
  • Use structured resolution frameworks and confidently lead difficult conversations
  • Create a culture of resolution across teams and organisations
  • Produce a personal conflict management plan for continued professional use

 

Who is this Training Course for?

This Mastering Conflict Management and Resolution training course is designed for:

  • Senior Managers
  • Middle Managers
  • Line Managers
  • Team Leaders
  • Supervisors
  • Human Resources Managers
  • Employee Relations Specialists
  • Project Managers
  • Change Managers
  • Workplace Mediators
Learning Approach

How will this Training Course be Presented?

The Conflict Management and Resolution Course uses an engaging and reflective learning methodology, integrating frameworks and models with personal growth and hands-on application. The course develops in stages — beginning with an understanding of conflict and its context, progressing through communication and leadership capabilities, and concluding with negotiation, resolution frameworks, and personal planning.

Delegates are invited to contribute genuine workplace situations, ensuring the learning is directly applicable to the challenges they encounter.

Delivery approaches include:

  • Instructor-facilitated sessions presenting conflict theory, resolution frameworks, and negotiation models
  • Personal style and personality evaluations enabling delegates to recognise how their individual style affects conflict dynamics
  • Emotional intelligence activities strengthening self-awareness and interpersonal effectiveness during challenging situations
  • Negotiation workshops putting established negotiation theories and getting-to-yes techniques into practice
  • Introductions to mediation and arbitration explaining when and how formal dispute resolution methods should be used
  • Practice with difficult conversations through structured role-play scenarios that apply resolution frameworks
  • Stress and self-management sessions developing personal resilience for situations involving high levels of tension
  • Individual conflict resolution planning to ensure each delegate departs with a practical, personalised plan

The Course Content

Conflict and Context: Why Disputes Are Needed

  • Defining Conflict and The Need for Some Disagreement
  • Innovation and Change
  • Common Sources of Conflict Within Organisations
  • The Conflict Lifecycle
  • Leader as Mediator and Diplomat in Disputes

Communication and Leadership: The Personal Dimension

  • Personal Influence and Persuasion
  • Leading Across Teams and Organisations
  • Advanced Communication Skills.
  • Understanding Personality and Style
  • Emotional Intelligence: Knowing You, Knowing Me.
  • Personal Considerations: Stress & Self-Management in Difficult Situations

Problem Solving and Negotiation: Getting to Yes

  • Classic Theories of Negotiation
  • The Art of Listening, Questioning and Finding Real Problems
  • Creating Solutions and Building Agreements
  • Mediation
  • Arbitration
  • Litigation

Conflict Resolution Principles

  • Acknowledging The Conflict
  • Taking Control
  • Resolution Frameworks & Difficult Conversations
  • Managing Resolution
  • Building The Culture of Resolution

Conflict Resolution Principles

  • The Reality of Failed Resolutions and Options for Escalation
  • Using Conflict Management Tools Everyday
  • Total Conflict Management
  • Preparing Your Plan To Resolve Conflicts
  • Professional Development: Further Skills, Knowledge, Practice
Recognition

Certificate

  • • Wallstreet Development Academy Certificate of Completion for delegates who attend and complete the training course.

Frequently Asked Questions

This course focuses on conflict management and resolution in the workplace. It addresses strategies for handling conflict while supporting effective workplace collaboration. The course is centred on professional situations rather than conflict outside the workplace.
This course is relevant to professionals who want to improve how they approach conflict and collaboration at work. It may suit people who encounter disagreements or need to support constructive working relationships. No specific job roles or experience requirements are stated in the course information.
The course aims to build skills related to workplace conflict management, conflict resolution and collaboration. These areas support a more structured approach to handling disagreements at work. Specific tools, models or frameworks are not listed in the provided course information.
Yes, the course is specifically framed around workplace collaboration and conflict management. It focuses on professional conflict rather than personal, family or community disputes. The available description does not narrow the focus to a particular sector or type of organisation.
You will learn about strategies for managing and resolving workplace conflict. The course connects conflict management with the goal of maintaining collaboration among colleagues. Specific topics or techniques are not detailed in the provided course information.
The course addresses workplace conflict and the challenge of sustaining collaboration when disagreements arise. Its focus is on managing and resolving conflict in a professional context. The provided information does not identify particular industries or conflict scenarios.
The course treats conflict management and workplace collaboration as connected areas. Its subtitle indicates that resolution strategies are considered in the context of helping people work together. Detailed examples of how these strategies are applied are not provided.
Yes, both conflict management and conflict resolution are central to the course. The title indicates an emphasis on mastering these related capabilities, while the subtitle places them within workplace collaboration. The provided information does not specify how much course time is devoted to each area.