An Intensive Professional
Development Training Course on

Mastering Fact-Finding and Investigation

Building Internal Capacity to
Effectively Deal with Workplace Complaints

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Why Choose Us

The Mastering Fact-Finding and Investigation training course develops the practical skills required to conduct fair, transparent and objective workplace investigations. It supports organisations when addressing allegations involving misconduct, poor performance or grievances. Participants learn how to protect investigations from favouritism, intimidation, conflicts of interest and perceptions of unfairness. The course also examines the responsibilities of an independent investigator when handling sensitive matters.

Participants explore how to approach complex workplace issues with neutrality, professionalism and integrity. They consider each investigation stage, including planning, interviewing and reporting, in line with legal standards and industry norms. The course addresses personal biases and reservations that may affect impartial decision-making. It also helps both new and experienced investigators manage difficult personalities and challenging situations effectively.

This Mastering Fact-Finding and Investigation training course will highlight:

Understanding the role of an independent investigator
Overcoming personal biases and reservations
Maintaining impartiality and objectivity throughout investigations
Planning workplace investigations with integrity
Conducting interviews and reporting findings professionally
Managing difficult personalities and challenging situations

Why Choose Mastering Fact-Finding and Investigation

Course Goals

What are the Goals?

After completing the Mastering Fact-Finding and Investigation Training Course, participants will be capable of:

Creating a detailed investigation plan that complies with organizational policies and legal frameworks
Managing matters concerning confidentiality, anonymity, and third-party involvement during interviews
Preparing for and carrying out investigatory interviews effectively while maintaining fairness and transparency
Evaluating evidence objectively and ensuring consideration of all relevant facts
Producing clear, concise reports and undertaking comprehensive internal investigations

Who is this Training Course for?

This Mastering Fact-Finding and Investigation training course is designed for:

HR Directors
HR Managers
HR Business Partners
Employee Relations Managers
Employee Relations Advisers
Workplace Investigators
Compliance Managers
Ethics Officers
Internal Auditors
Grievance and Disciplinary Panel Members
Line Managers
In-house Legal Advisers

Learning Approach

How will this Training Course be Presented?

The Mastering Fact-Finding and Investigation Training Course is delivered through a variety of interactive adult-learning approaches designed to maximise participation and knowledge retention. Methods include practical exercises, role-playing activities, self-assessments, group discussions, and instructor-led input.

Participants will work through practical scenarios mirroring the real-world challenges encountered during investigations, helping them develop the confidence and capabilities needed to manage sensitive situations effectively. The course also covers:

Group activities centred on applying key concepts in practice
Role-play exercises aimed at strengthening interview skills
Feedback from the tutor to improve investigation techniques
Interactive discussions addressing common challenges

Upon completing the training, participants will have the tools required to carry out thorough and impartial investigations and present their findings professionally.

The Course Content

The Organisational Context

Nature of Inherent Workplace Conflict
Understanding Employee Relations
Management Interventions to Minimise Conflict
Strategic Importance of Investigations
When are Investigations Needed
Skills of Suitable Investigators

Best Practice and the Legal Framework

Concept of Natural Justice
Test of Reasonableness
Clarifying Policy and Ensuring Transparent Procedure
Facts v Truth
The ACAS Recommendations
Defining Harassment, Bullying and Unfair Discrimination

Planning the Investigation

Selecting Candidates
The Responsibilities of the Effective Investigator
Clarifying the Purpose and Limits of the Investigation
Background Research – Requesting Relevant Documents
The Order of Interviews
Practical Session

The Course and Format of the Interviews

Central Nature of the Interviews
Ensuring a Fair Hearing - Corroborating the Facts
Permission to Electronically Record
Challenge of Discriminating Between Opinion and Interpretation
Weighing up – Likelihood of Events and Actions
Practical Session

Best Practice Reports

Format Template and Style Guide
Deciding What Needs to be Included
Issues of Confidentiality
Summarising and Drawing Conclusions
Recommended Outcomes

Recognition

Certificate

• Wallstreet Development Academy Certificate of Completion for delegates who attend and complete the training course.

Collaborations

In Partnership With

Frequently Asked Questions

This course focuses on fact-finding and investigation in relation to workplace complaints. It is designed to help organisations build internal capacity for handling such complaints effectively. The emphasis is on strengthening the ability to examine workplace matters through an internal investigation process.

The course is relevant to people involved in handling, reviewing or investigating workplace complaints internally. It may also suit those responsible for building their organisation’s internal complaint-handling capacity. The available course information does not specify particular job titles or experience requirements.

The course helps organisations develop internal capacity to manage workplace complaints more effectively. It focuses on the fact-finding and investigation functions involved in dealing with such matters. This supports personnel who have internal responsibility for complaint handling and investigation.

The course may be relevant to someone seeking to build capability in workplace fact-finding and investigation. However, the provided course information does not state whether it is introductory, intermediate or advanced. It also does not specify any prerequisite knowledge or prior investigation experience.

You will learn about fact-finding and investigation as they apply to workplace complaints. The course centres on developing internal capability to deal with complaints effectively. Specific topics or learning objectives are not provided in the available course information.

The training builds skills related to internal fact-finding, investigation and the effective handling of workplace complaints. Its stated purpose is to strengthen an organisation’s capacity to address complaints using internal resources. No detailed list of individual techniques or competencies is included in the course information provided.

Yes, the course is framed around building internal capacity for fact-finding and investigation. Its focus is the effective handling of workplace complaints within an organisational context. The available description does not identify any external investigation component.

The course addresses workplace complaints in general through the lens of fact-finding and investigation. The available information does not identify particular complaint categories or case types. Its stated focus is on building internal capacity to deal with workplace complaints effectively.