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Mastering Negotiating & Dispute Resolutions

Name: Mastering Negotiating & Dispute Resolutions Training Course
Price: 4950 USD

Develop Essential Skills to Resolve Conflict, Maximise Potential and Create Workable Solutions

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Why Choose This Course

The Mastering Negotiating & Dispute Resolutions training course develops the practical ability to negotiate effectively in both internal and external business settings. Delegates gain a detailed understanding of the negotiation process and how to plan strategies that support workable solutions and successful outcomes. The course also explores how artificial intelligence may influence future negotiations. It considers the cultural shift experienced by ‘Generation Z’ when taking part in negotiations.

Delegates examine the principal stages of negotiation and consider how disputes can develop. They learn to follow a structured process designed to achieve results. The course introduces different negotiation styles and tactics, alongside methods for recognising and countering them effectively. It also addresses power, communication, influencing skills, team dynamics, and appropriate responses to harsh or aggressive tactics.

This Mastering Negotiating & Dispute Resolutions training course will highlight:

Understanding the main negotiation stages and associated terminology
Planning negotiation strategies to achieve workable solutions and success
Examining AI’s future influence and Generation Z’s cultural shift in negotiations
Applying power and communication models within negotiation
Using influencing skills and team dynamics during negotiations
Recognising and countering different styles, including harsh and aggressive tactics

Why Choose Mastering Negotiating & Dispute Resolutions

Course Goals

What are the Goals?

Upon completing this training course, participants will be able to:

Show their knowledge of planning negotiations and establishing objectives
Recognise how interpersonal skills can be applied effectively throughout a negotiation
Examine the present influence of AI and Gen Z on the negotiation environment
Explain how to secure ‘win-win’ results during the bargaining process
Recognise the causes of disagreements and disputes and prevent them from escalating
Explain how strategies can be used to address the causes of disputes

Who is this Training Course for?

This Mastering Negotiating & Dispute Resolutions training course is designed for:

Negotiators
Dispute Resolution Specialists
Commercial Managers
Contract Managers
Procurement Managers
Legal Advisers
Human Resources Managers
Employee Relations Managers
Project Managers
Sales and Account Managers

Learning Approach

How will this Training Course be Presented?

The Mastering Negotiating & Dispute Resolutions training course uses a range of established adult learning methods to maximise understanding, comprehension and retention of the material delivered.

These methods include highly interactive, tutor-facilitated group discussions, syndicated exercises, case studies and role play based on a realistic dispute resolution scenario. A formal framework is developed around the delegates’ existing knowledge, while encouraging them to re-examine and share their knowledge and experiences. Delegates will be encouraged to strengthen both their negotiation and communication skills to enhance the value for money delivered to their employer.

Delegates will also have the opportunity to undertake a self-assessment of their skills in key negotiation areas, including team negotiations.

The Course Summary & Outline

Day 1

Finding a Collaborative Position When Aiming for Agreement
Day 2

Strategic Approaches to Negotiating Required Outcomes
Day 3

Negotiation Relationships and Team Dynamics
Day 4

The Impact of Culture on the Negotiation Process
Day 5

Resolving Differences and Difficult Situations

The Mastering Negotiating & Dispute Resolutions training course begins by examining the nature and sources of conflict, different negotiating approaches and the stages through which negotiations develop. It then moves into preparation, including the clarification of objectives, interests and positions, the assessment of alternatives and the selection of an appropriate strategy. The agenda subsequently addresses the communication process, with attention to effective questioning, active listening, persuasion, non-verbal communication and the management of emotions and behaviour during negotiations.

The course then develops the handling of bargaining, concessions, difficult situations and impasses, while considering how relationships and differing perspectives affect the progress of discussions. Its focus broadens from direct negotiation to dispute resolution, covering the principal approaches available and the roles played by the parties and third parties within those processes. The concluding topics bring together the management of disagreement, the movement towards settlement and the practical considerations involved in reaching, recording and following through on an agreed resolution.

Recognition

Certificate

Delegates who successfully complete the Mastering Negotiating & Dispute Resolutions training course are awarded the Wallstreet Academy Certificate of Completion, recognising their achievement and commitment to professional development. Participants receive 25–30 credits, with the final allocation based on their verified attendance throughout the course.

Each Guided Learning Hour represents 60 minutes of attendance. Attendance is documented in line with the quality management principles of ISO 9001:2015, supporting accurate and consistent record-keeping.

Frequently Asked Questions

The course aims to develop key skills for negotiating and resolving disputes. It focuses on helping participants maximise their potential in these situations. The overall emphasis is on creating workable solutions.

The course helps participants build the key skills needed to improve their negotiating potential. It centres on negotiation as a practical process for working towards solutions. Its stated focus is on outcomes that are workable rather than purely theoretical.

This course is designed for Negotiators, Dispute Resolution Specialists, Commercial Managers, Contract Managers, Procurement Managers and Legal Advisers. Delegates gain a detailed understanding of the negotiation process and how to plan strategies that support workable solutions and successful outcomes.

The course presents negotiation and dispute resolution as connected skill areas. Both involve working through differing positions to create solutions that can function in practice. Covering them together supports the course’s focus on developing key capabilities and producing workable outcomes.

You will develop skills related to negotiation and dispute resolution. These skills are intended to strengthen your ability to handle discussions and disagreements constructively. The course connects skill development with finding workable solutions.

Key outcomes of this course include: show their knowledge of planning negotiations and establishing objectives; recognise how interpersonal skills can be applied effectively throughout a negotiation; examine the present influence of AI and Gen Z on the negotiation environment. Delegates gain a detailed understanding of the negotiation process and how to plan strategies that support workable solutions and successful outcomes.

Yes. The Mastering Negotiating & Dispute Resolutions training course uses a range of established adult learning methods to maximise understanding, comprehension and retention of the material delivered. These methods include highly interactive, tutor-facilitated group discussions, syndicated exercises, case studies and role play based on a realistic dispute resolution scenario.