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An Intensive Professional
Development Training Course on

Quality Management Essentials

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Why Choose Us

Every business requires excellent quality management. It ensures customers consistently receive products or services that meet or surpass their expectations. Quality management shortens time to market, thereby supporting international trade and improving marketing. Applying it throughout a product or service life cycle addresses the root causes of problems by reducing rework and manpower use, while increasing productivity and process improvement. It also delivers better customer satisfaction, helping businesses retain customers within today’s competitive market. This online course will place any business on the path towards achieving the level of quality its customers demand.

Why Choose Quality Management Essentials
Course Goals

What are the Goals?

Upon completing this online training course, participants will be able to:

  • Recognise a broad variety of quality management methods and tools available to participants
  • Establish which processes must be managed to ensure consistent quality
  • Examine how quality processes are managed
  • Investigate root causes and resolve quality problems
  • Evaluate their own quality management capabilities and plan how to address any gaps
  • Respond effectively to any quality challenge by selecting suitable tools and techniques

Who is this Training Course for?

Who Should Attend?

This Quality Management Essentials training course is designed for:

  • Quality Managers
  • Quality Assurance Managers
  • Quality Control Managers
  • Quality Management System Coordinators
  • Quality Engineers
  • Internal Quality Auditors
  • Compliance Managers
  • Process Improvement Specialists
  • Operations Managers
  • Quality Team Leaders
Learning Approach

How will this Training Course be Presented?

This online training course takes a highly practical and participative approach. The theory is supported by interactive exercises that allow participants to build confidence in applying the methods presented, together with case study examples and videos. Participants also have opportunities to observe others and provide feedback on their quality and problem-solving skills, thereby reinforcing their own learning experience, as well as receiving plenty of coaching feedback from the trainer.

 

The Course Content

Introducing Quality Management

  • Introduction to the management of Quality
  • The history of Quality management
  • Basic Quality concepts
  • How to calculate the total cost of Quality and non-Quality
  • Understanding customer needs and expectations
  • Identifying the systems that deliver customer requirements
  • Quality tools and techniques
  • Continuous Improvement

Service Quality - Tools And Techniques

  • A simple formula for Effective Quality Management
  • Monitoring, measurement and analysis
  • Statistical process control
  • A look at Quality Management Systems
  • Total Quality Management
  • ISO 9000
  • Balanced Scorecard,
  • Six Sigma

Finding and Dealing with Quality Gaps

  • Porter’s value chain
  • How to plan an audit
  • How to audit a process
  • How to report an audit
  • Problem solving methods
  • Pareto Analysis
  • Root cause analysis
  • Root cause exercise
  • Risk management

Managing Customer Expectations

  • Establishing customer expectations
  • Communicating customer requirements to all
  • Determining how to exceed expectations
  • Quality circles
  • Asking for feedback on performance
  • Ongoing evaluation of effectiveness to ensure satisfaction
  • Developing a culture of constructive self-criticism
  • Building a winning team

Delegation, Leadership and Total Quality

  • Are you an effective quality leader: Self-Assessment
  • Different styles of quality leadership
  • Common quality management mistakes
  • Effective delegation
  • The delegation process
  • Planning for certification
  • Action Planning
  • Summary and close
Recognition

Certificate

  • • Wallstreet Development Academy Certificate of Completion for delegates who attend and complete the training course.

Frequently Asked Questions

The course focuses on the essential aspects of quality management. No detailed syllabus or list of topics is provided in the available course information. Specific concepts, methods, and tools covered should therefore be confirmed from the full course outline.
A specific target audience is not stated in the available course information. The title indicates a general focus on essential quality management knowledge, but no roles, industries, or experience levels are identified. Prospective participants should compare the full course outline with their professional needs.
The course is centred on essential quality management skills and knowledge. However, the available information does not identify specific practical skills, techniques, or competencies. The full learning objectives would be required to confirm the precise skills developed.
The course structure is not provided in the available information. There is no stated agenda, duration, delivery format, or breakdown of learning activities. These details should be obtained from the complete course description.
The course is intended to provide learning related to quality management essentials. The available information does not specify individual learning objectives or outcomes. A detailed course outline would be needed to identify the exact knowledge participants will gain.
No prerequisite knowledge or experience is specified for this course. Although the title refers to essentials, the required level of prior understanding is not provided. Entry requirements should be checked before enrolling.
No particular quality standard, methodology, or framework is named in the available course information. The course title only establishes a broad focus on quality management essentials. Participants seeking training in a specific standard should verify the detailed syllabus.
No assessment, qualification, accreditation, or certification is mentioned in the available course information. The title alone does not establish whether participants are evaluated or receive formal recognition. Any completion requirements or credentials should be confirmed separately.