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SAP SD: Sales and Distribution for Customer Operations

Name: SAP SD: Sales and Distribution for Customer Operations Training Course
Price: 4950 USD

Streamlining order-to-cash processes to improve customer experience and business performance

No classroom schedules available at this time.

Course Options

How would you like to proceed?

Need a tailored solution or group booking discount? Contact our course advisors.

Why Choose This Course

The SAP SD: Sales and Distribution for Customer Operations training course develops the practical skills required to manage sales and distribution activities using SAP ERP tools. It examines the core SAP SD components that help organisations optimise sales operations and strengthen customer relationships. Particular attention is given to the order-to-cash (O2C) process, covering order creation, delivery, billing and payment. Participants learn how these connected activities support effective customer operations.

Practical examples, guided demonstrations and hands-on workshops build a comprehensive understanding of SAP SD and its contribution to business success. The course explains how to configure SAP SD for integration with SAP FICO, MM and PP, supporting real-time, data-driven decisions. It also addresses sales order processing, inventory management and revenue recognition to improve operational efficiency, customer satisfaction and profitability. Whether using SAP ERP or S/4HANA, participants develop the knowledge to manage complex sales and distribution processes and support market responsiveness and customer engagement strategies.

This SAP SD: Sales and Distribution for Customer Operations training course will highlight:

Managing sales and distribution operations with SAP ERP tools
Streamlining the complete order-to-cash (O2C) process
Configuring SAP SD integration with FICO, MM and PP
Optimising sales order processing and inventory management
Managing billing, payment and revenue recognition activities
Supporting market responsiveness and customer engagement strategies

Why Choose SAP SD: Sales and Distribution for Customer Operations

Course Goals

What are the Goals?

Upon completing this SAP SD: Sales and Distribution Training Course, participants will be able to:

Comprehend the SAP SD module’s structure, integration points, and data flow
Configure and manage the entire order-to-cash (O2C) business process effectively
Proficiently manage sales orders, delivery processing, and billing operations
Implement pricing procedures, discounts, and tax configurations to optimise sales efficiency
Track inventory availability and simplify distribution through SAP logistics tools
Connect SAP SD with the FICO, MM, and PP modules to provide end-to-end visibility
Use embedded reporting and analytics to improve sales data analysis and gain insights into customer performance

Who is this Training Course for?

This SAP SD: Sales and Distribution for Customer Operations training course is designed for:

SAP SD Consultants
SAP Functional Consultants
Sales Operations Managers
Sales Order Management Specialists
Customer Operations Managers
Customer Service Managers
Order-to-Cash Process Analysts
Sales and Distribution Analysts
Billing Specialists
SAP Key Users

Learning Approach

How will this Training Course be Presented?

This training course combines interactive, engaging learning methods to help participants acquire practical capabilities and comprehensive knowledge of SAP SD. The course will include:

Trainer-led presentations and group discussions covering key subject areas
Practical workshops based on real-world business scenarios for hands-on application
System demonstrations and simulated exercises to reinforce concepts
Ongoing support and guidance to respond to participant questions and facilitate effective learning

The course will additionally focus on real-time case studies and practical examples, enabling you to formulate strategies for optimizing the order-to-cash cycle and integrating SAP SD with other business processes.

The Course Summary & Outline

Day 1

Introduction to SAP SD and Enterprise Integration
Day 2

Sales Order Management and Pricing Configuration
Day 3

Delivery Processing and Logistics Execution
Day 4

Billing, Invoicing, and Financial Integration
Day 5

Sales Reporting, Analytics, and Performance Optimization

The SAP SD: Sales and Distribution for Customer Operations training course begins with the structure and core concepts of SAP Sales and Distribution, including organisational units, sales areas and their relationships. It then develops the master-data foundation required for customer operations, covering customer, material, customer-material and condition records. The agenda proceeds through pre-sales documents and the principal stages of sales order processing, addressing document types, item categories, schedule lines, partner functions and the controls that determine how sales transactions are handled.

The course then examines pricing configuration and processing, including condition techniques, pricing procedures, discounts, surcharges and taxes, before following sales orders into delivery and shipping. This part covers delivery documents, shipping-point and route determination, picking, packing and goods issue. The final topics complete the order-to-cash sequence through billing documents, invoice processing and integration with financial accounting, alongside credit management. Returns, cancellations and relevant sales reporting are also addressed, bringing together the operational processes covered across the agenda.

Recognition

Certificate

Delegates who successfully complete the SAP SD: Sales and Distribution for Customer Operations training course are awarded the Wallstreet Academy Certificate of Completion, recognising their achievement and commitment to professional development. Participants receive 25–30 credits, with the final allocation based on their verified attendance throughout the course.

Each Guided Learning Hour represents 60 minutes of attendance. Attendance is documented in line with the quality management principles of ISO 9001:2015, supporting accurate and consistent record-keeping.

Frequently Asked Questions

The SAP SD: Sales and Distribution for Customer Operations training course begins with the structure and core concepts of SAP Sales and Distribution, including organisational units, sales areas and their relationships. The programme covers Introduction to SAP SD and Enterprise Integration, Sales Order Management and Pricing Configuration, Delivery Processing and Logistics Execution, Billing, Invoicing, and Financial Integration and Sales Reporting, Analytics, and Performance Optimization.

This course is designed for SAP SD Consultants, SAP Functional Consultants, Sales Operations Managers, Sales Order Management Specialists, Customer Operations Managers and Customer Service Managers. Particular attention is given to the order-to-cash (O2C) process, covering order creation, delivery, billing and payment.

This course is designed for SAP SD Consultants, SAP Functional Consultants, Sales Operations Managers and Sales Order Management Specialists. If you are unsure whether it matches your experience, our advisory team can help you choose the right level.

Key outcomes of this course include: comprehend the SAP SD module’s structure, integration points, and data flow; configure and manage the entire order-to-cash (O2C) business process effectively; proficiently manage sales orders, delivery processing, and billing operations. Particular attention is given to the order-to-cash (O2C) process, covering order creation, delivery, billing and payment.

The course is practical and interactive, combining expert-led sessions with real-time case studies and hands-on exercises in SAP SD, so you can apply what you learn directly to your sales and distribution processes.

This is a 5-day course. Upcoming dates, venues and fees are shown in the schedule on this page, and the course can also be delivered in-house for your team.