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Strategic Operational Excellence: Aligning Business Goals and Processes

Understanding Business Processes

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Why Choose Us

The Strategic Operational Excellence: Aligning Business Goals and Processes training course examines how a process perspective can help organisations understand and improve business performance. Organisation charts describe functional and hierarchical structures, including responsibilities and authority, but they do not fully explain how businesses operate, survive and prosper. Examining value chains through a process lens reveals a different view of where power lies and which activities are important to survival. This perspective provides a practical basis for improving an organisation’s ability to compete and endure.

The course explores the process view as a distinct paradigm for examining, understanding and improving a business. It considers the practical value of this approach, the circumstances in which it is more or less appropriate, and how it can be applied. Participants also examine where within an organisation the perspective should be used and who should use it. Although the work of Stafford Beer and his intellectual heirs can be challenging to follow, perseverance provides access to a powerful tool set for understanding and improving performance.

This Strategic Operational Excellence: Aligning Business Goals and Processes training course will highlight:

Comparing organisational structures with the process perspective
Understanding the process view as a different business paradigm
Assessing the practical organisational value of adopting this perspective
Determining when the perspective is more or less appropriate
Demonstrating how the process perspective is applied
Identifying where and by whom the perspective should be used

Why Choose Strategic Operational Excellence: Aligning Business Goals and Processes

Course Goals

What are the Goals?

Upon completing this Strategic Operational Excellence: Aligning Business Goals and Processes training course, participants will be able to:

Comprehend the unique process perspective and how it relates to TQM and “Lean”
Apply a process perspective to analyse their own businesses and those of others
Employ the technique to diagnose issues and recognise opportunities for improvement
Describe the process to colleagues to enhance the “meta-management” of their businesses
Adopt a strategic “value-chain analysis” perspective on their business and the challenges it must address to survive and prosper

Who is this Training Course for?

This Strategic Operational Excellence: Aligning Business Goals and Processes training course is designed for:

Operations Directors
Operations Managers
Business Process Managers
Operational Excellence Managers
Continuous Improvement Managers
Business Transformation Managers
Strategy Managers
Quality Managers
Process Improvement Specialists
Business Analysts

Learning Approach

How will this Training Course be Presented?

This Strategic Operational Excellence: Aligning Business Goals and Processes training course employs a range of established adult-learning methods to maximise understanding, comprehension and retention of the material delivered. These methods include classroom learning and discussion, together with a competitive, practical team component. Case studies and hands-on simulations of the process analytics methodology and approach. In-depth evaluation of the business processes used by major companies. Creation of a process “atlas” for a fictional company, supported by role-play exercises that apply the proven methodology.

The Course Content

Introduction and Background

Introduction – The Process Perspective – what is it?
The intellectual roots and linkages of the perspective to TQM and “Lean”
Historical cases of its application
Relationship to other strategic business management processes
Resources and facilities required to implement the approach
Practical effect of adopting the process perspective

A Process Analytic Workshop

Using the approach to understand and analyze the business of an imaginary client described in student case study material
Process Effectiveness explained and examined
Process Efficiency explained and examined
Creation of a process “atlas”
Formulation of the desired end-state
Analysis of the corporate “terrain” in which process improvements must operate

Business Transformation through the Process Perspective

The “horizontal” view of businesses as distinct from the vertical silo view
“Swimlane” analysis of business value chains
Engaging and motivating the organization’s resources
Business Process analysis as part of Total Quality Management and “Lean”
Measurement and Display as an aid to understanding
Building a process-thinking culture

The Process Perspective Linked to Common Analytic Tools

Porter’s Five Forces analysis
SWOT and Force-field analysis
The Boston Matrix
The Ansoff Matrix
The Communications Matrix^©
The Balanced Scorecard

From Concept to Practical Reality

Communicating the approach to stakeholders in the business
Building the process approach into the business plan
Stepping stones, trip-ups and milestones
Designing “breakthrough projects” to transform key processes
Continuous improvement of the process
The “proof of the pudding”

Recognition

Certificate

• Wallstreet Development Academy Certificate of Completion for delegates who attend and complete the training course.

Frequently Asked Questions

You will learn about aligning business goals with business processes. The course focuses on understanding processes within the context of strategic operational excellence. It connects process understanding with the organisation’s broader goals.

The course explores how business processes can be understood in relation to business goals. It focuses on alignment rather than treating processes as isolated operational activities. This provides a strategic perspective on how processes support organisational direction.

The main focus is the strategic alignment of business goals and processes. The course centres on understanding business processes and their role in operational excellence. It addresses how process thinking can be connected to organisational objectives.

The course aims to build process understanding and strategic alignment skills. It supports the ability to consider business processes in relation to organisational goals. Its stated focus is understanding processes as part of operational excellence.

The training covers the relationship between business processes and strategic goals. It examines business processes as a foundation for operational excellence. The emphasis is on ensuring that operational activity supports intended business outcomes.

Understanding business processes helps clarify how work contributes to wider business goals. In this course, that understanding is positioned as a core element of strategic operational excellence. The focus is on recognising the connection between process activity and business priorities.

The course presents operational excellence as a strategic issue involving both goals and processes. It looks beyond individual activities to consider how business processes relate to overall direction. This perspective emphasises alignment across business and operational priorities.

This course is relevant to professionals seeking to understand how business processes align with business goals. Its subject matter applies to those interested in strategic operational excellence and process understanding. The provided course information does not specify particular job titles or experience levels.