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Understanding Workplace Conflict and Aggression

Recognising causes and developing practical approaches to prevent violent behaviour at work

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Why Choose This Course

The Understanding Workplace Conflict and Aggression training course equips managers and HR professionals to recognise, prevent and manage aggression, violence, bullying and conflict at work. These unacceptable yet increasingly prevalent behaviours can seriously harm employees and organisations, making effective management essential to a safe, harmonious workplace. Participants examine the psychology underlying aggression and conflict, alongside the signs that may indicate emerging workplace risks. This understanding supports informed action that protects productivity and employees’ mental and emotional wellbeing.

The course develops practical confidence in controlling aggression, defusing tension and preventing difficult situations from escalating. Delegates learn to create proactive strategies that reduce workplace risks and help keep their teams safe. It also addresses the relevant laws and regulations protecting both employees and employers when conflict situations arise. Together, this knowledge helps maintain an environment that remains safe and productive for everyone.

This Understanding Workplace Conflict and Aggression training course will highlight:

  • Understanding the psychology behind workplace aggression and conflict
  • Recognising signs of aggression, violence, bullying and conflict
  • Identifying and reducing workplace risks
  • Developing proactive strategies to prevent escalation
  • Controlling aggression and defusing workplace tension
  • Understanding relevant laws and regulations protecting employees and employers
Why Choose Understanding Workplace Conflict and Aggression
Course Goals

What are the Goals?

Upon completing this Understanding Workplace Conflict and Aggression Training Course, participants will be able to:

  • Comprehend the psychological factors that trigger aggression and ways to manage them
  • Determine the causes of conflict in the workplace and its potential to escalate
  • Identify the legal implications, including liability for employers
  • Evaluate risks and detect early warning signs of aggressive behaviour
  • Apply effective strategies for managing angry and aggressive employees
  • Employ mediation and other methods to address high-risk situations and conflicts

Who is this Training Course for?

This Understanding Workplace Conflict and Aggression training course is designed for:

  • Human Resources Managers
  • Human Resources Officers
  • Employee Relations Managers
  • Employee Relations Officers
  • Line Managers
  • Team Leaders
  • Supervisors
  • Workplace Mediators
  • Occupational Health Practitioners
  • Health and Safety Managers
Learning Approach

How will this Training Course be Presented?

The Understanding Workplace Conflict and Aggression Training Course uses a combination of adult learning approaches to provide an engaging and thorough learning experience. The interactive training integrates several established techniques that support effective knowledge retention, including:

  • Practical activities and group discussions
  • Case studies and self-assessments
  • Learning through video
  • Guidance from an experienced facilitator offering real-world perspectives

During the course, participants will build practical skills for recognising and managing workplace conflict and aggression. The training enables delegates to leave with applicable knowledge that can immediately strengthen their ability to manage high-risk situations.

The Course Summary & Outline

  1. Day 1
    The Psychology of Aggression
  2. Day 2
    Bullying, Harassment and Controlling Behaviour
  3. Day 3
    Who Are the Likely Victims?
  4. Day 4
    Spotting the Warning Signs
  5. Day 5
    Review of Techniques
Recognition

Certificate

Delegates who successfully complete the Understanding Workplace Conflict and Aggression training course are awarded the Wallstreet Academy Certificate of Completion, recognising their achievement and commitment to professional development. Participants receive 25–30 credits, with the final allocation based on their verified attendance throughout the course.

Each Guided Learning Hour represents 60 minutes of attendance. Attendance is documented in line with the quality management principles of ISO 9001:2015, supporting accurate and consistent record-keeping.

Frequently Asked Questions

This course examines workplace conflict and aggression, with particular attention to violent behaviour at work. It focuses on understanding the causes of such behaviour and how it may be avoided. The subject is presented specifically within a workplace context.

Yes. The Understanding Workplace Conflict and Aggression training course begins by examining the nature, sources and development of workplace conflict, including the different forms it may take and the factors that can intensify disagreements. The programme covers The Psychology of Aggression, Bullying, Harassment and Controlling Behaviour, Who Are the Likely Victims?, Spotting the Warning Signs and Review of Techniques.

Participants examine the psychology underlying aggression and conflict, alongside the signs that may indicate emerging workplace risks. This understanding supports informed action that protects productivity and employees’ mental and emotional wellbeing. Key topics include The Psychology of Aggression, Bullying, Harassment and Controlling Behaviour, Who Are the Likely Victims? and Spotting the Warning Signs.

Yes, the course is specifically framed around conflict, aggression and violent behaviour at work. Its content focuses on workplace causes and avoidance rather than violence in a broader social context. No particular industry or type of workplace is specified.

Key outcomes of this course include: comprehend the psychological factors that trigger aggression and ways to manage them; determine the causes of conflict in the workplace and its potential to escalate; identify the legal implications, including liability for employers. Participants examine the psychology underlying aggression and conflict, alongside the signs that may indicate emerging workplace risks.

Yes. The Understanding Workplace Conflict and Aggression training course equips managers and HR professionals to recognise, prevent and manage aggression, violence, bullying and conflict at work. These unacceptable yet increasingly prevalent behaviours can seriously harm employees and organisations, making effective management essential to a safe, harmonious workplace. Key topics include The Psychology of Aggression, Bullying, Harassment and Controlling Behaviour, Who Are the Likely Victims?

This course is designed for Human Resources Managers, Human Resources Officers, Employee Relations Managers, Employee Relations Officers, Line Managers and Team Leaders. Participants examine the psychology underlying aggression and conflict, alongside the signs that may indicate emerging workplace risks.

Yes. The Understanding Workplace Conflict and Aggression training course begins by examining the nature, sources and development of workplace conflict, including the different forms it may take and the factors that can intensify disagreements. The programme covers The Psychology of Aggression, Bullying, Harassment and Controlling Behaviour, Who Are the Likely Victims?, Spotting the Warning Signs and Review of Techniques.